Customer Satisfaction Survey 2019: THE RESULTS
Terms & Conditions
1. Application and entire agreement
1.1 These Terms will apply to the purchase of the Goods by the buyer ("you") from Elemental Healthcare Ltd a company registered in England and Wales under number 5538194 whose registered office is at Clayton Wood House, 6 Clayton Wood Bank, Leeds, West Yorkshire, England, LS16 6QZ. ("we" or "us").
1.2 A contract for the supply of the Goods based on these Terms will come into force when we accept your Order, by communicating that acceptance to you or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.
1.3 The Order (once accepted), the Terms and the quotation (together, the "Contract") apply to the purchase and sale of any Goods between us and you to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in the Contract.
1.4 Any samples, images, descriptive matter or advertising issued by us and any descriptions of Goods contained in our brochures or on our website are issued or published for the sole purpose of giving an approximate idea of the Goods described and shall not form part of the Contract.
2. Definitions and Interpretation
2.1 In these Terms, the following definitions apply:
'Business Day' means any day other than a Saturday, Sunday or bank or public holiday in England.
"Business Hours" mean from 9.00a.m. to 5.00 p.m.
"Goods" mean the goods (or part of them) set out in the Order.
"IP Rights" mean patents, rights to inventions, copyright, trademarks, business names and domain names, the right to sue for passing off, rights in designs, database rights, rights to confidential information (including know-how) and all other intellectual property rights, whether registered or unregistered and whether granted or applied for, in any part of the world.
"Order" means your order for the supply of Goods, as set out in our written acceptance of your order or your written acceptance of our quotation.
"Terms" mean these terms and conditions.
2.2 In these Terms:
a. The clause headings are for convenience only and will not affect interpretation;
b. The singular includes the plural and the opposite applies.
c. Reference to any one gender includes all other genders.
d. A reference to "writing" or "written" includes faxes and emails.
3.1 The description of the Goods is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation and/or pricing you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.
3.2 We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.
4.1 The price ("Price") of the Goods is set out in our quotation or, if no Price is quoted, the Price set out in our published price list current at the date of your order or such other Price as we may agree in writing.
4.2 If the cost of the Goods to us increases due to any factor beyond our reasonable control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, or if you request a change in delivery dates, quantities or types of Goods ordered, or if you give us instructions or fail to give us adequate or accurate information or instructions which causes us delay, we can increase the Price of the Goods prior to delivery.
4.3 Any increase in the Price under this clause will only take place after we have told you about it.
4.4 We may, entirely in our discretion, offer discounts, based on volumes or prompt payment.
4.5 The Price is exclusive of fees for packaging and transportation, delivery and insurance, for which you will be liable in addition
4.6 The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority, for which you will be liable in addition.
5.1 We will invoice you for the Price either:
a. On or at any time after delivery of the Goods; or
b. Where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.
5.2 Except where, in our discretion, we require you to pay all or part of the Price in advance of delivery, you must pay the Price (or the balance) within 30 days of the date of our invoice or otherwise according to any credit terms agreed between us, in full (without set off, deduction or counter-claim) and in cleared funds.
5.3 You must make payment even if delivery has not taken place and / or that the title in the Goods has not passed to you
5.4 If you do not pay within the period set out above, we will suspend any further deliveries to you and without limiting any of our other rights or remedies, charge you interest at the rate of 3.5% above the base rate of the Bank of England from time to time on the amount outstanding until you pay in full.
5.5 Time for payment will be of the essence of the Contract between us and you.
5.6 All payments must be made in British Pounds unless otherwise agreed in writing between us.
6. Cancellation and alteration
6.1 Details of the Goods as described in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.
6.2 The quotation (including any non-standard price negotiated in accordance with the clause on Price above) is valid for a period of 20 Business Days only from the date shown in it unless expressly withdrawn by us at an earlier time.
6.3 Either of us can cancel the Order for any reason prior to your acceptance (or rejection) of the quotation.
7.1 We will arrange for the delivery of the Goods to the address specified in the quotation or your Order or to another location we agree in writing.
7.2 If you do not specify a delivery address, or if we both agree in writing, you must collect the Goods from our premises.
7.3 Delivery of the Goods shall be completed on arrival at your premises or, if you are collecting, on completion of loading at our premises.
7.4 Subject to the specific terms of any special delivery service, delivery can take place at any time of a Business Day and must be accepted between 8am and 6pm.
7.5 If you do not take delivery of the Goods, we may at our discretion and without prejudice to any other rights:
a. Store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
b. Make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and / or
c. After 10 Business Days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the Price of the Goods.
7.6 If redelivery is not possible as set our above, you must collect the Goods from our premises and you will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
7.7 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be held liable for any delay in delivery of the Goods that is caused by a circumstance beyond our reasonable control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
7.8 We may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery of or a defect in an instalment shall not entitle you to cancel any other instalment.
7.9 You must inspect the Goods on delivery or collection.
7.10 If you identify any damage or shortages, you must inform us in writing within 2 days of delivery, providing details.
7.11 Other than by agreement, we will only accept returned Goods, if we are satisfied that those Goods are defective and if required by us, we have carried out an inspection.
7.12 Subject to your compliance with this clause and/or our agreement, you may return the Goods and, if we agree that they are defective, we will as appropriate, repair, or replace, or refund the Goods or part of them.
7.13 We will be under no liability or further obligation in relation the Goods if:
a. You fail to provide notice as set above; and/or
b. You make any further use of the such Goods after giving notice under this clause and/or
c. The defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
d. The defect arises from normal wear and tear of the Goods; and/or
e. The defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
7.14 You bear the risk and cost of returning the Goods.
7.15 Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 4 days after delivery.
8. Risk and title
8.1 The risk in the Goods will pass to you on completion of delivery, as defined in these Terms.
8.2 Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.
8.3 You may not re-sell the Goods or use the Goods in the course of your business until we have received full payment for the Goods.
8.4 Until title of the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our bailee; and (b) store the Goods separately, in original packaging and away from all other goods in your possession or control so that they remain readily identifiable as our property (c) not remove, deface, or obscure any identifying mark or packaging on or relating to the Goods; and (d) keep the Goods in satisfactory condition and keep them insured against all risks for their full value from the date of delivery and (e) notify us immediately if you become subject to any of the events listed in clauses 9.1.(c) to (e); and (f) give us such information relating to the Goods as we may require from time to time.
8.5 If before title to the Goods has passed to you or the Goods have been irreversibly incorporated into a person or another product, and without limiting any other right or remedy we may have, we can at any time require you to deliver up the Goods in your possession, custody or control and, if you fail to do so immediately on demand, you hereby grant to us and our authorised representatives the irrevocable licence and permission to enter any of your premises or vehicles or of any third party where the Goods are stored, loaded or to be used in order to recover them.
9.1 We can terminate the sale of Goods under the Contract by notice taking effect immediately where:
a. You fail to pay any amount due to us on the due date for payment;
b. You commit a material breach of your obligations under these Terms;
c. You are or become, or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;
d. You enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or
e. You convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrators or administrative receiver appointed, notice of intention to appoint an administrator is given by you or any of your directors or by qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency or if anything analogous to any of the foregoing occurs in relation to you in any jurisdiction; or
f. If your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
9.2 Without limiting our other rights or remedies, we may suspend all further deliveries of Goods under the Contract or any other contract between you and us if you fail to pay any amount due under this Contract on the due date for payment, you become subject to any of the events listed in clause 9.1(c) to clause 9.1.(e), we reasonably believes that you are about to become subject to any of them.
9.3 On termination of the Contract for any reason:
a. you shall immediately pay to us all of our outstanding unpaid invoices and interest and, in respect of Goods supplied but for which no invoice has yet been submitted, we shall submit an invoice, which shall be payable by you immediately on receipt;
b. the accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
c. clauses which expressly or by implication have effect after termination shall continue in full force and effect.
10. Force Majeure
10.1 For the purposes of these Terms and any Contract, "Force Majeure Event" means an event beyond our reasonable control.
10.2 We shall not be liable to you as a result of any delay or failure to perform our obligations under a Contract as a result of a Force Majeure Event.
10.3 If the Force Majeure Event prevents us from providing Goods under a Contract for more than eight weeks, we shall, without limiting our other rights or remedies, have the right to terminate the Contract immediately by giving written notice to you.
11. Limitation of liability
11.1 Our liability for breach of the Contract, any breach of statutory duty, and for any tort (including negligence and misrepresentation) or otherwise will be limited as set out in this clause.
11.2 Subject to the clauses above on Inspection (clause 7) and Risk and Title (Clause 8), all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979 ("S12")) are excluded to the fullest extent permitted by law.
11.3 If we do not deliver the Goods, our liability is limited, subject to the provisions of this clause, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
11.4 Subject to clause 11.6 our aggregate liability to you for all and any claims will not, in any circumstances, exceed a figure equal to 200% of the total amount of the Price paid by you for Goods in the previous 12 months.
11.5 We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
a. Any indirect, special or consequential loss, damage, costs or expenses; and/or
b. Any loss or profits, loss of anticipated profits, loss of business, loss of data, loss of data, loss of reputation or goodwill, business interruption, or, other third party claims; and /or
c. Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control;
d. Any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
e. Any losses relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.
11.6 The exclusions and limitations of liability contained within this clause will not exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) breach of S12; (c) defective products under the Consumer Protection Act 1987; or (d) for any matter for which it would be illegal for us to exclude or limit our liability; and (e) fraud or fraudulent misrepresentation.
12.1 All notices under these Terms must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
12.2 Notices will be deemed to have been duly given:
a. When delivered, if delivered by courier or other messenger (including special delivery mail) during the normal Business Hours of the recipient;
b. When sent, if transmitted by fax or email and no failure message is received.
c. On the second Business Day following mailing, if mailed by national 1st class ordinary mail or
d. On the fifth Business Day following mailing, if mailed by airmail
12.3 All notices under these Terms must be addressed to the most recent address, email address or fax number notified to the other party.
13. Assignment and other dealings.
13.1 We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of our rights under the Contract and may subcontract or delegate in any manner any or all of our obligations under the Contract to any third party.
13.2 You shall not, without our prior written consent, assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with all or any of your rights or obligations under the Contract.
14. No partnership or agency.
14.1 Nothing in these Terms or any Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
15. Third parties.
15.1 A person who is not a party to the Contract shall not have any rights to enforce its terms.
16.1 Except as set out in these Terms, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by us.
17. No waiver
17.1 No waiver by us of any breach of these Terms by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
18.1 If one or more of these Terms is found to be unlawful, invalid, or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms (which will remain valid and enforceable).
19. IP Rights
19.1 All IP Rights in the Goods are reserved to us and our licensors.
20.1 A party ("receiving party") shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party ("disclosing party"), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party's business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party's obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party's confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause shall survive termination of the Contract.
21. Law and jurisdiction
21.1 These Terms and any Contract are governed by and interpreted according to English Law. All disputes arising under these Terms and any Contract are subject to the exclusive jurisdiction of the English courts.